From Quote to Delivery

• Quote
  If you would like to receive a quote, please e-mail all the files that need to be translated and all relevant information. You can also first send me a short e-mail with general questions about a possible project and a sample file of the text. Tentative quotes may be provided based on any information. Quotes will be delivered as soon as possible, free of charge.
  
  

• Order contract
  Please contact me again if you would like to order a translation. I will issue and e-mail an order contract and invoice after I have reviewed the original text in its entirety. A final order contract determines the price for the translation (and possible editing and other tasks that I and my colleagues perform).
  The quote and final order contract will contain specific information regarding payment. Up-front-, down-payments, partial payments, late charges or extra charges may apply as outlined in the order contract.
  
  

• Order confirmation
  As soon as I have received the countersigned order contract from you via e-mail, the order for a translation is valid. The translation will be carried out and you are liable for all costs specified in the order contract.
  
  

• Add-on
  If you request additional work not previously included in the final order contract, I will provide an additional quote and order contract, and an invoice will be provided for additional work.
  
  

• Translation delivery
  The finished translation will be e-mailed to you. It can also be delivered to your FTP portal. A quality-assurance statement will be included.
  
  

For more information, please review these Terms and Conditions.


Bernhard Sulzer