From Quote to Delivery

• Quote
  If you would like to receive a quote, please e-mail all files that need to be translated and all relevant information. You can also first send us a short e-mail with general questions about a possible project and a sample file of the text. Tentative quotes may be provided based on any information. Quotes will be delivered as soon as possible, free of charge.
  
  

• Order contract
  Please contact us again if you would like to order a translation. We will issue and e-mail an order contract and invoice after we have reviewed the original text in its entirety. A final order contract determines the price for the translation (and possible editing and other tasks that we perform).
  The quote and final order contract will contain specific information regarding payment. Up-front-, down-payments, partial payments, late charges or extra charges may apply as outlined in the order contract.
  
  

• Order confirmation
  As soon as we have received the countersigned order contract from you via e-mail, the order for a translation is valid. The translation will be carried out and you are liable for all costs specified in the order contract.
  
  

• Add-on
  If you request additional work not previously included in the final order contract, we will provide an additional quote and order contract, and an invoice will be provided for additional work.
  
  

• Translation delivery
  The finished translation will be e-mailed to you. It can also be delivered to a FTP portal or downloaded from one of our websites. A quality-assurance statement will be included.
  
  

For more information, please review these Terms and Conditions.